BUYER BEWARE: ASHLEY FURNITURE AND MONTAGE FURNITURE SERVICES

This is actually a copy of what I filed with BBB but I wanted to post it here so when someone searches for either of these companies, they will hopefully find this! 
DO NOT BUY FROM ASHLEY or ANYONE THAT SELLS MFS WITH THEIR FURNITURE. 


I am so tired of getting the run around from Montage and Ashley. Ashley won't stand behind products that they are selling (i.e. Montage and the furniture) and Montage won't honor their plan and the "Customer service" is terrible. I had no idea buying this furniture was going to equal a full time job for myself and my wife. We first started getting water spots a couple of months after delivery. My wife called MFS, they sent a kit out to clean it ourselves. We tried this and the rings only became bigger. She called them to let them know that the kit didn't work and the explained that they had no record that they sent the kit and basically told her she was lying. After a brief argument, they agreed to send someone out to look and clean it. I don't remember the exact dates but it took a few weeks to get someone out here. Okay, fine. The man showed up at almost 8pm to clean our furniture. Who does business in someone elses home at EIGHT PM? We had to refuse him as we were putting our kids to bed. My wife then called MFS again to explain the refusal, they said "Oh, you really shouldn't have done that." They didn't apologize for someone showing up so late, in her opinion, we should have let him clean our furniture that late. They then agreed to send another cleaner out. By the time the next guy came out, it was mid November. When he arrived with a Bissell Little Green machine, we were shocked but I figured if MFS sent him, he must know what he is doing, right?! We asked him very specific questions about how long it would take to dry, was it going to dry hard, etc. Every answer he gave us was wrong. It was supposed to be dry in 4 hours, it took almost 36. It was NOT supposed to dry hard and it did. Not to mention the fact that whatever cleaner he used was so strong that we had to open our doors and windows in the middle of November to get the smell out. After it finally dried, we started to notice spots reappearing, only there were more and more everyday. Again, my wife called Montage and was told "Well, you said it looked great after he was done." Yes, it did look great, when it was soaking wet!!! After going back and forth and back and forth, MFS agreed to send yet another person out to clean it. That man was actually a professional and sounded like he knew what he was talking about. He said that he has NEVER seen microfiber do what ours is doing. He also said that he is thinking that whatever the first guy used may have actually ruined the furniture because it almost looks as though it contained bleach. He cleaned it the best he could but again, once dry, the spots returned. We called MFS back AGAIN and were told that we need to take MORE pictures (we have already done this a couple of times) and email them or send them in. They said they will send someone to clean the pieces once a week before they replace them. THAT IS UNACCEPTABLE!! I do not have time for this, nor do I want to deal with either company at this point. I WILL NEVER PURCHASE FURNITURE FROM ASHLEY AGAIN. I will also never purchase furniture from ANYONE who deals with Montage. I have called and called, talked to Supervisor after Supervisor, Manager after Manager at both Ashley and Montage, they are all terrible and unfortunately don't have the slightest clue about customer service. We have an appointment with Navy Legal Services on Friday to see what our next step is legally. We will hire an attorney if need be.